Thank you for your inquiry.
Those must be the local countries to which you have the time zone set on your personal email. Child Support Services cannot assist with that issue.
We hope this response addresses your concerns. If you need additional assistance, please contact the Child Support Customer Service Call Center at 800-447-4278 (TTY 1-800-526-5812) M-F 8:30am-4:30pm, or submit inquiry through your online services account.
Sincerely,
Client Services Unit
Division of Child Support Services
Healthcare and Family Services
-----Original Message-----
From: CustomerServiceWebsite@illinois.gov <CustomerServiceWebsite@illinois.gov>
Sent: Monday, March 16, 2026 4:14 PM
To: HFS.ChildSupportHelp <Hfs.ChildSupportHelp@Illinois.gov>; HFS.DCSSCustService <HFS.DCSSCustService@Illinois.gov>
Subject: Online Services Inquiry
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