her payments

Thank you for your inquiry.

Until monies are received by the Department, we are unable to provide you with specific dates or details regarding any future payments. Payments will disburse as they are received.

Our system indicates that that last two payments have been direct, voluntary payments made to the State Disbursement Unit by the other parent. The amount of these payments is determined by the non-custodial parent because they are not through income withholding.

We hope this response addresses your concerns. For general information, please review Frequently Asked Questions (FAQs) at https://www.illinois.gov/hfs/ChildSupport/parents/Pages/FAQs.aspx


Sincerely,

Customer Service Unit
Child Support Services
Healthcare and Family Services

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-----Original Message-----
From: CustomerServiceWebsite@illinois.gov <CustomerServiceWebsite@illinois.gov>
Sent: Wednesday, September 3, 2025 2:12 PM
To: HFS.ChildSupportHelp <Hfs.ChildSupportHelp@Illinois.gov>; HFS.DCSSCustService <HFS.DCSSCustService@Illinois.gov>
Subject: Online Services Inquiry

  ---------- Reporter Information ------------

  Reporter's First Name: SEAN

  Reporter's Last Name: HEEGER

  Reporter's RIN: 146543954

  Case:

  Docket / FIPS:

  County:

  Custodial Parent:

  Non-Custodial Parent:


  ---------- Inquiry by User (User Provided) ------------

  Inquiry: Hi,

Will the next payment be on the same date as listed in the court order. I'm also wondering why the payments have been different than the amount that is listed in the court order.

Thank you for your kind attention.

sean heeger