sdu e-mail today.

 Their "enforcement remedies" have never worked

Still they keep sending this form letter.

Shredding her childhood memories.

thank you for your inquiry.

As criterion is met,  Ms. Newbold will automatically be submitted for every enforcement remedy available to us to collect the past due support.  These include the State and Federal Refund Offset Program, Financial Institution Data Matches, running tape matches with the Credit Bureau, Department of Employment Security, Internal Revenue Service, Secretary of State, Social Security Administration, suspension of Illinois professional licenses and driver's license, passport denial, and placing liens on real and personal property.

Until monies are received from our collection remedies, we cannot tell you if monies will be collected through our enforcement tools.  Our department has no way of knowing if the non-custodial parent files an income tax return, or if the non-custodial parent is eligible to receive a refund until the monies are sent to us by the Internal Revenue Service (IRS). This is not an issue that the department can address.

Please understand that strict confidentiality policies will not allow our department to disclose the specific criteria for each enforcement remedy available. We are also not authorized to disclose which enforcements are currently being pursued, or which enforcements are currently in place.

If you need immediate assistance, please contact our Customer Service Call Center at 1-800-447-4278. Our Customer Service Call Center is open 8:00 AM to 5:00 PM Monday through Friday.

Sincerely,

Client Services Unit
Division of Child Support Services
Healthcare and Family Services